Data Protection
As a website and mobile app operator, discount4cew take the protection of all personal data very seriously. All personal information will be treated confidentially and in accordance with legal regulations, as explained in this data protection declaration.
The website can be used without providing any personal data. However, if at any time personal information such as name, address or e-mail is requested, this will be done on a voluntary basis. Data collected by us will never be passed on to third parties without your special permission.
Data transmission on the Internet, such as via e-mail, can always have security gaps. Complete protection of data is not possible on the Internet.
The disocunt4crew app can be used only by providing personal data. Data collected by discount4crew will never be passed on to third parties without your special permission. In General, the following data protection rule and procedure is applicable when using the discount4crew app:
1. Data and information we collect
Personal information of the Crew Members like in example the name, email address, phone number, airline/employer, profile photo, biography, city/base, and other information voluntarily provided by the member, can be stored or collected.
For payment and subscription information, discount4crew does not collect, store, process, or have access to members’ full credit card details, bank details, Apple ID payment details, Google Play payment details, or full payment information. For memberships purchased through the mobile app, payments are handled directly by the Apple App Store or Google Play Store. We may only receive limited subscription and if only related information required to verify membership status, such as subscription type, renewal status, transaction reference, or access entitlement.
Personal Information for Business Owners like in example the name, business information, contact details, deal data, pictures, and any information voluntarily submitted when creating or managing an offer, can be stored or collected.
During the registration, login and subscription process or by using the app in general, following technical data, like in example the IP address, device type, cookies, usage logs, app activity, and similar technical information required to operate, secure, and improve the platform can be stored or collected.
2. How discount4crew will use your information
To deliver and improve the app and features and to verify user eligibility and ensure platform integrity.
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To facilitate interaction between crew members in a professional and respectful manner.
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To display your public profile information to other verified users inside the app
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To send notifications, updates, or important communications.
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To verify membership status, subscription type, renewal status, and access to paid features based on information received from Apple App Store or Google Play.
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To understand usage patterns and improve user experience.
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To protect the platform, prevent misuse, and comply with legal obligations where required.
3. Payments, Subscriptions, Refunds & Payment Provider Responsibility
Discount4crew memberships purchased inside the mobile app are processed exclusively through either the Apple App Store or the Google Play Store, depending on the platform used by the member.
Discount4crew does not directly collect, process, store, or have access to members’ full credit card details, bank details, Apple ID payment details, Google Play payment details, or full payment information.
All payment processing, billing, renewal, cancellation, refund requests, and payment method management are handled directly by Apple or Google. It is the responsibility of the member to manage their subscription, payment method, cancellation, renewal, billing issue, or refund request directly with the relevant payment provider.
No refund can be issued directly by discount4crew. If a member purchased a subscription through the Apple App Store or Google Play Store, discount4crew cannot cancel, refund, reverse, or modify the payment from our side. Any refund request must be submitted directly to Apple or Google according to their own rules, procedures, and policies.
Members are responsible for cancelling their subscription before the renewal date if they do not wish to be charged again.
Apple App Store subscriptions: Members can manage their discount4crew subscription by opening the Settings app on their iPhone, tapping their Apple ID / name, then selecting Subscriptions. Refund requests can be submitted through Apple’s official refund page at reportaproblem.apple.com.
Google Play subscriptions: Members can manage their discount4crew subscription by opening the Google Play Store, tapping their profile icon, then selecting Payments & subscriptions > Subscriptions. Refund requests can be submitted through Google Play support or through the member’s Google Play order history.
Discount4crew may assist members by providing general guidance on where to manage their subscription, but the final decision regarding billing, cancellation, charge disputes, or refunds remains with Apple or Google, depending on the payment provider used by the member.
4. Public Profile & Photo Visibility
Discount4crew is a networking and community feature that allows airline crew members to see who else is nearby or on layover and to connect in a professional and friendly environment.
When you upload a profile photo or complete your discount4crew profile, you understand and agree that the following information may be visible to other verified discount4crew users inside the discount4crew app:
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Your profile photo
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Your first and last name
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Your airline or employer
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Your country
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Your age and gender
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Any optional profile details you choose to share
Do not upload sensitive, confidential, or inappropriate content to your profile. You may edit or remove your profile photo or information at any time from your account settings, or request data removal by contacting us at report@discount4crew.com
5. How we share your information
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With other verified disocunt4crew users through the app and according to the public profile visibility described above.
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With verified business partners where necessary to provide crew-related offers or benefits.
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With crew users when business promotions, deals, or offers are published on the platform.
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With service providers assisting us with hosting, analytics, marketing, technical operations, legal compliance, or platform security.
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With Apple App Store or Google Play Store where necessary to verify subscription status, payment entitlement, or membership access.
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We may also share business names, pictures, and published deals on our social media platforms to increase our online presence and promote their business.
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When legally required or when necessary to protect platform security, prevent fraud, enforce our terms, or protect our legal rights.
6. Data security
Discount4crew implement encryption, secure hosting, and industry-standard controls to help prevent unauthorized access, misuse, alteration, or disclosure of personal data. However, no system can be guaranteed to be 100% secure.
Discount4drew does not store members’ full credit card details or full payment information for purchases made through the Apple App Store or Google Play Store.
7. Data Retention
Data is retained only as long as necessary to deliver services, manage accounts, verify membership access, maintain platform security, resolve disputes, or comply with legal obligations. When no longer needed, data is anonymized or deleted securely.
8. Your Rights
Depending on your country of residence (including under the EU/UK GDPR and the California Consumer Privacy Act), you may have the right to:
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Access a copy of the personal data we hold about you.
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Correct inaccurate or incomplete personal data.
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Request deletion of your personal data ("right to be forgotten").
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Restrict or object to certain processing, including direct marketing.
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Receive your data in a portable format.
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Withdraw consent at any time, without affecting processing carried out before withdrawal.
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Not be discriminated against for exercising your privacy rights.
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Lodge a complaint with a data protection authority in your country of residence.
For personal data requests, please dataprotection@discount4crew. We aim to respond to verified requests within 30 days. We may need to verify your identity before acting on a request.
For payment, subscription, cancellation, or refund requests related to Apple App Store or Google Play purchases, members must contact Apple or Google directly as described in Section 3.
9. Children's Privacy
We do not knowingly collect data from individuals under 18. If we discover that an account belongs to an individual under 18, we will delete the relevant data promptly.
10. International Data Transfers
We may store or process your data in locations outside your jurisdiction with appropriate legal safeguards in place where required.
11. Changes to this Privacy Policy
By creating or maintaining a discount4crew account, you acknowledge that it is your responsibility to review this Privacy Policy and our Terms & Conditions regularly.
We may update this policy from time to time. We do not guarantee separate email notifications for updates. Continued use of the app after any update constitutes acceptance of the revised terms.
12. Limitation of Liability
Discount4crew provides the app and services on an “as-is” and “as-available” basis. We are not liable for indirect, incidental, consequential, or special damages arising from your use of the platform, your reliance on information provided by users or businesses, or your interaction with third-party payment providers such as Apple App Store or Google Play Store.
Discount4crew is not responsible for payment processing decisions, refund decisions, billing errors, failed cancellations, renewal charges, or payment disputes handled by Apple or Google.
13. Business Owners' Use of the Platform
Business use of discount4crew is entirely free. No charges, obligations, or hidden fees apply. Business owners can cancel, modify, or remove offers at any time.
Additionally, by using our platform, you grant discount4crew the right to use your business name, deal information, images, and promotional materials on our app, website, and social media channels to promote your business and increase our online presence. If you do not wish for us to use your image or promotional material on social media, you must send a clear email request to dataprotection@discount4crew.com stating your objection.
14. Influencer Program Privacy & Legal Protection
The discount4crew influencer program is optional. Participation is not employment and does not create any contractual or legal obligation between the influencer and discount4crew. We are not responsible for any consequences, financial or reputational, that may arise from participation. Influencers provide data voluntarily and may opt out at any time.
Influencer-provided data, such as name, email, referral codes, and payment details, is stored securely and used only for tracking referrals and processing rewards. No banking or personal data is sold, rented, or shared with third parties except for payment processors acting on our behalf under strict confidentiality.
Referral earnings are only issued after successful verification of 10 valid registrations. Participation does not guarantee income, visibility, or success. Influencers are fully responsible for how and where they promote their referral code.
Disocunt4crew reserves the right to terminate influencer participation at any time without notice for misuse, abuse, or non-compliance. You agree not to hold discount4crew liable for any indirect damages arising from participation in the influencer program.
For data removal, contact: dataprotection@discount4crew.com
15. Contact Us and who's is in charge
Richard Gesaenger
discount4crew
Steubenstrasse 40
68163 Mannheim
Germany